Policies

We value our customers and their privacy. All personal information is used to ensure efficient processing of your order. This information is used by our staff for contacting and identifying customers and their needs. We will not give, sell, rent, or loan any personally identifiable information to any third party, unless we are legally required to do so or you authorize us to do so.

Return Policy:

Returns will be accepted back within 15 days of delivered product, from US citizens. Product must be in excellent resalable condition, unopened. Any product that is damaged in shipping, will not be considered for a credit. Damaged product will be photographed and pictures sent to buyers for proof. Buyer is responsible for return shipping fees. A restocking fee of 15% will be deducted from total returned, before shipping amount. An exchange will also be accepted, with buyer paying any shipping amounts. A restocking fee will not be applied to exchanges only. Some items are marked as nonrefundable or returnable, and for whatever reason attached to these items, they will not be allowed to be returned.

Any sales outside the US continent are nonreturnable or refundable.

Privacy Policy:

We appreciate the trust you place in All4WallsWallpaper.com, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, updated on July, 26 2010, describes the information we collect and how we use it.

We always welcome your questions and feedback. For privacy-related issues, please contact us at:

All 4 Walls Wallpaper
12123 Shelbyville Rd.
Suite 100 Box 261
Louisville, KY 40243
502-354-0440
Email Us

Information We Collect
We may collect information (including name, address, telephone number, email address and, when necessary, credit card information and date of birth) when you:

  • Place an order from our catalogs or on our Web site
  • Return an item or make an exchange
  • Inquire about our services
  • Create an account at All4WallsWallpaper.com
  • Subscribe to our Email Newsletter
  • Enter a contest or sweepstakes
  • Are referred to us through a marketing promotion
  • Participate in a marketing survey, promotion or event

We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources whose policies meet the Direct Marketing Association's privacy standards.

We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies".

Using Information We Collect
At All4WallsWallpaper.com, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order
  • Send you catalogs or promotional offers we believe will be of interest to you
  • Send you the All4WallsWallpaper.com Email Newsletter or other email
  • Identify your product and service preferences
  • Customize our communications to you
  • Provide information concerning product recalls or products you have purchased
  • Improve our merchandise selection and customer service

Information We Share with Others and Your Privacy Rights
We contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than All4WallsWallpaper.com.

From time to time, we make our mailing list (names and addresses only) and general shopping activity available to carefully screened companies whose products we believe will be of interest to you and whose privacy practices meet the Direct Marketing Association's privacy standards. We do not share email addresses for this purpose. If you prefer that we do not share any information with these companies, please contact us.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Cookies
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.

For example, we use cookies to:

  • Remember what items are in your Shopping Bag
  • Recognize you when you return to our Web site
  • Enable you to use Express Checkout, if you have created an account at All4WallsWallpaper.com
  • Study how our customers navigate through our Web site and which products they request in site searches

If you set your browser to refuse cookies, please call us at 502-354-0440 to place your order.

How We Use Email
When you provide us your email address, we may send you emails necessary to process your order, respond to a request, provide customer service, or promote products or services. For example, after you place an order at All4WallsWallpaper.com, you will receive an email confirmation and, in most cases, an email with package tracking information. Recipients of our Email Gift Cards will receive an email notifying them of the gift and instructing them how to redeem it.

It is our intent to send promotional emails only to those persons who wish to receive them. We provide instructions on how to unsubscribe in each edition of the newsletter and within the "Your Choices" section of the Privacy Policy on the All4WallsWallpaper.com Web site.

Links to Other Sites
Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of All4WallsWallpaper.com and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

When you make a purchase or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format. See Security Safeguards for details.

Privacy of Children on Our Web Site
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.

Questions or Comments?
For questions, comments or assistance, we invite you to contact us.